Chapter 2 - Documents
E-mail etiquette
http://www.albion.com/netiquette/corerules.html
Chapter 3 - Language
Abbreviations/acronyms
http://www.acronymfinder.com/
Chapters 4 & 5 - Presentations, Graphics, and PowerPoint
http://www.colorvoodoo.com/
http://www.presentersuniversity.com/
http://www.colormatters.com/
http://www.presentations.com/
http://www.3m.com/
http://www.orst.edu/instruction/ed596/ppoint/pphome.htm
http://www.actden.com/pp/
Chapter 6 - Emotional Intelligence and Cultural Literacy
Emotional Intelligence
http://www.eiconsortium.org/
Non-verbal communication
http://www.members.aol.com/nonverbal2/diction1.htm
Coaching and mentoring
http://www.sba.gov/managing/leadership/mentor.html
Cross-cultural communication
http://www.stephweb.com/forum/
Chapter 7 - Meetings
http://www.3m.com/meetingnetwork
Chapter 10 - External Relations
http://www.customerrespect.com/
4/09/2006
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