Leadership Chapter Summaries 1-8 (Emily)

L-1

In the chapter of developing leadership communication strategy, we learned leaders need to consider strategy in communication just as they do in other areas of their business. The strategy consists of two parts 1) determining goals and developing a plan to achieve them. Effective communication strategy allows you to avoid the barriers and eliminate the interference that might prevent the messages from reaching the target audiences. Effective leadership communication depends on the mastering the lessons in this chapter. Then, we learned to establish a clear communication purpose, develop a strategic leadership communication plan, analyze audiences, and ensure that message is well organized and logical so that it produces the results.

L-8

Since teams are now so prevalent in all organizations, business leaders need to know how to build and how to manage them to achieve high performance. Thus, in this chapter, we learned to build an effective team by deciding to form team and establish the necessary team work processes by creating the team charter, by using action and work plans, by delivering the results, and by learning from the team experience. Then, we learn to resolve the team conflict and handle team issues.

L-2

This chapter focuses on helping to create leadership documents that accomplish communication purposes. The chapter begins by applying the principles to create documents. In addition, the chapter discusses how to make your documents coherent to your audience. The coherence could be achieved by using a logical structure and effective organization and by making sure the documents conform in content and format to typical business expectation.

L-3 Summary

To achieve a positive ethos through tone and style, we need to use the right words and use them in the right way. To be an efficient communication, one way is to make our writing clear and make it concise. Clear writing is direct, to the point, and free of jargon, pomposity, and wordy constructions. The chapter demonstrates ten guidelines that will help us achieve greater conciseness and a style that is more direct and forceful. Furthermore, a concise and confident style and an appropriate tone contribute to a positive ethos. Studies found that the correct use of language affects ethos. In addition, the language rules that matter and the rules that affect ethos. This section emphasizes rule violations or errors that can cause misleading. Following by that, the power of punctuation introduced to us. Also, editing is an important skill that requires discipline and practice. However, we can make the computer work for us and use it to make our writing more efficient and effective.

L-4 Summary

In this chapter, we learned to plan our presentation, including developing a communication strategy, prepare a presentation to achieve the greater impact and present effectively and with greater confidence. The focus on this chapter is the three P’s approach which is used to presentation development and delivery. In the planning phase of developing presentation, we need to determine the strategy, analyze the audience, select the medium and delivery method and organize and establish the logical structure. After planning, we are ready to start preparing the actual presentation. The presentation consists of developing the introduction, body, and conclusion; creating the graphic; testing the flow and logic; editing and proofreading; and practicing. When it comes time to present, we should concentrate on delivery style, focusing particularly on eye contact, stance, speech, and overall effect. In summary, the best way to project a positive ethos is to believe I what you are saying and to be fully prepared.

L-5

Leaders need to know how and when to use graphics. Graphics improve presentations and documents, particularly if the material is primarily quantitative, structural, pictorial, or so complicated that it can be illustrated more efficiently and more effectively with a visual aid than with words alone. In this chapter, we focus on when and how to use graphics effectively, provide some basic guidelines for designing effective graphics, and deliver some guidance on designing and presenting graphics using PowerPoint, and we also learned using a framework as a road map for a presentation that consist of three P, plan, prepare and present.

L-6

Leaders need strong interpersonal skills and an understanding of and appreciation for cultural diversity. For leadership communication, emotional intelligence and cultural literacy are as important as the strategy, writing, and speaking skills included in the core of the leadership communication. Emotional intelligence and cultural literacy are necessary skills that allow you to interact with and lead others effectively, and the key to interacting with others and managing relationships successfully is communication.

L-7

Leaders need to be able to plan and conduct effective, productive meetings. Doing so requires leadership communication skills and is important in setting the precedent for the rest of organization. In this chapter, we would learn how to avoid seven deadly sins of meetings and learn to plan and conduct productive meetings by determining when a meeting is the best forum for achieving the required result; establishing objectives, outcomes, and agenda; performing essential planning; clarifying roles and establishing ground rules; using common problem-solving techniques; managing meeting problems; and ensuring follow-up occurs.

L-8

Since teams are now so prevalent in all organizations, business leaders need to know how to build and how to manage them to achieve high performance. Thus, in this chapter, we learned to build an effective team by deciding to form team and establish the necessary team work processes by creating the team charter, by using action and work plans, by delivering the results, and by learning from the team experience. Then, we learn to resolve the team conflict and handle team issues.